Refund policy

Every item at The Bird Porch is printed to order just for you. Because of that, our policy works a little differently from a regular store — but we always make things right.

Damaged, defective or wrong items. If your order arrives damaged, misprinted, defective or is not what you ordered, email hello@thebirdporch.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund — your choice. You do not need to send the item back.

Personalized items. Items personalized with a name or custom text cannot be returned or exchanged for change of mind or spelling errors entered at checkout. Please double-check your text before ordering. If we printed it differently from what you entered, we will replace it free of charge.

Non-personalized items. If you changed your mind about a non-personalized item, contact us within 30 days of delivery. Items must be unused and in original condition. Return shipping is paid by the customer, and once the return is received and inspected we refund the item price to your original payment method. Original shipping charges are not refundable.

Sizing (apparel). Please check the size chart before ordering. For a wrong size, contact us within 30 days of delivery and we will help with an exchange; the customer covers return and re-shipping costs.

Lost packages. If tracking shows no movement for 10 business days, or your package is marked delivered but you cannot find it, contact us and we will work with the carrier to resolve it and, where appropriate, reprint your order.

Cancellations. Orders can be cancelled within 12 hours of purchase by emailing us. After production begins we cannot cancel or change an order.

Refund timing. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.

Questions? Email hello@thebirdporch.com — we usually reply within one business day.